- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Role Purpose: The Delivery Leader will be responsible for leading large-scale Human Resource Operations contact center. Voice and Chat handling Health and Welfare and Payroll. The role requires strong operational leadership, customer service orientation, client relationship management, and the ability to consistently deliver against contractual KPIs and SLAs. The incumbent will manage an operations span of approximately 1400 FTEs and oversee service delivery, workforce performance, escalations,…