Account Executive, Emerging AI Products

<div class="content-intro"><p>Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.&nbsp;</p> <p>Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.&nbsp;</p> <p>Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.</p></div><h2>What's the opportunity?&nbsp;</h2> <p>Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent.</p> <p>Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.</p> <h2><strong>Team and role summary</strong></h2> <p>You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support.</p> <p>This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.</p> <p>This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship. You own the Sales Agent motion, including discovery, evaluation design, ROI narrative, and commercials. You will also engage selective inbound opportunities and strategic logos when they match the ICP.</p> <p>If you enjoy being close to product, moving fast, and shaping a new motion from scratch, you’ll thrive here.</p> <h2>What will I be doing?&nbsp;</h2> <ul> <li>Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close</li> <li>Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact</li> <li>Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction</li> <li>Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points</li> <li>Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction</li> <li>Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals</li> <li>Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity</li> </ul> <h2>What skills do I need?&nbsp;</h2> <p>Essential</p> <ul> <li>Proven experience running full cycle SaaS sales processes from discovery through close</li> <li>Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined</li> <li>Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas</li> <li>Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders</li> <li>Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners</li> <li>Ability to synthesize customer feedback into clear product insights and messaging recommendations</li> <li>High ownership and adaptability in fast-moving environments</li> </ul> <p>Preferred</p> <ul> <li>Experience selling within sales tec