Account Manager

<div class="content-intro"><p><strong>About Mixpanel</strong></p> <p>Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit <a href="mixpanel.com" target="_blank">mixpanel.com</a> to learn more.</p></div><p><strong>About the Account Management Team</strong></p> <p>The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.</p> <p>The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally.&nbsp; The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success</p> <p><strong>About the Role</strong></p> <p>As an Account Manager, you will partner closely with Mixpanel's customers&nbsp;<strong>across DACH</strong>, ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams</li> <li>Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M</li> <li>Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets</li> <li>Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact</li> <li>Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel</li> <li>Takes ownership of a customer's account health and pulls all levers to increase hea