Account Manager, Commercial

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? 

As a Account Manager (Commercial/Small Business, 50-200 FTE), you will be a key member of the team leading the growth of our existing book of business in EMEA. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership.

What will I be doing? 

• Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.  

• Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.

• Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.

• Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle.

• Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.

• Master Product and AI Fluency: Develop a deep understanding of Fin's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.

• Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.

What skills do I need? 

• Proven Sales Experience: 2+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage.

• Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.

• Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation

• Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate