Account Manager (German Speaker - Offering Relocation Support to London)

<div class="content-intro"><p><strong>About Mixpanel</strong></p> <p>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at <a href="mixpanel.com">mixpanel.com</a>.</p></div><p><strong>** This is a hybrid role based in our London office, and we are pleased to offer relocation support for candidates who require assistance moving to the area.**</strong></p> <p><strong>About the Account Management Team</strong></p> <p>The Account Management team covers roughly 25% of Mixpanel's global ARR, across our customer base in EMEA. The team is focused on retaining and growing this book of business, through ensuring a smooth onboarding process, understanding how our customers get the most value out of Mixpanel's capabilities, driving adoption, and uncovering growth opportunities.</p> <p>The AM team has developed a strong community of practice in collaboration with the Customer Success team EMEA and globally.&nbsp; The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual success</p> <p><strong>About the Role</strong></p> <p>As an Account Manager, you will partner closely with Mixpanel's customers&nbsp;<strong>across DACH</strong>, ultimately driving long-term customer success and increased revenue under your management. Mixpanel Account Managers have a strong understanding of our product's capabilities and are able to continuously uncover areas of value for our customers.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Owns and maintains the relationship with director and executive-level economic buyers at their accounts by connecting their objectives with the value that Mixpanel provides to their teams</li> <li>Builds and maintains a long-term account plan and strategy focused on product adoption, driving business value, and discovering growth opportunities across a book of 40-75 accounts with a value between $2M-$3M</li> <li>Maintains accurate Salesforce records related to Renewal, Upsell, and Churn opportunities, and delivers accurate weekly forecasts related to revenue targets</li> <li>Acts as a data and analytics thought leader and partner to their accounts through use cases and business impact</li> <li>Host analytics workshops, brainstorms, and product trainings to ensure end users adopt and use Mixpanel</li> <li>Takes ownership of a customer&