ACCOUNT MANAGER (OPERATIONS) at Happiest Resume | Rozgoo | Rozgoo

Happiest Resume

Gurgaon, IN · On-site · Full-time

ACCOUNT MANAGER (OPERATIONS)

₹25K – ₹3LPosted 24 days ago

Location: Gurgaon, IN
Work mode: On-site
Employment: Full-time
Salary: ₹25K – ₹3L
Experience: Lead

About the role

© 2026 Rozgoo

Key Responsibilities * SLA & Delivery Management: Monitors daily PTL and last-mile shipments to ensure strict delivery timelines are met, especially for quick-commerce dark stores like Blinkit and Zepto. * Escalation & Exception Handling: Acts as the primary point of contact to resolve client issues regarding delayed, lost, or damaged inventory. * Partner Coordination: Liaisons with third-party courier aggregates, line-haul partners, and ground teams to ensure smooth pickups and dispatches. * e…

Requirements

experience in operations or logistics management
skills in client and partner coordination
knowledge of SLA management
ability to handle escalations
experience in last-mile delivery tracking
communication skills

Skills

sla management
delivery management
client communication
escalation handling
partner coordination
last-mile logistics
inventory management
shipment monitoring
courier management
third-party logistics
escalation resolution

About the company

Happiest Resume

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated today.

Happiest Resume

ACCOUNT MANAGER (OPERATIONS)

₹25K – ₹3L