- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job description: Job Description Role Purpose The purpose of this role is to assist team members in resolution of standard incident tickets by documenting incidents, tracking their status and monitoring alerts. ͏ Areas of responsibility Triaging and resolution of tickets-Assist in the initial triage and response of standard incident tickets (P5 and P4 tickets) along with its documentation and ensuring timely and accurate resolution as per defined procedures. SLA Monitoring-Monitor alerts and SL…
Requirements
- Experience in incident management
- Ability to document and track incidents
- Knowledge of SLA monitoring
Skills
- incident management
- ticket triage
- sla monitoring
- documentation
- alert monitoring
About the company
Wipro
Posted via Adzuna
How to apply
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