AI Operations Lead, Toast IQ

<p>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p> <p><strong>About the Role:&nbsp;</strong></p> <p>Toast IQ is our agentic platform for local business: a growing set of specialized AI agents and capabilities designed to take real work off an operator’s plate, from driving demand and managing labor to optimizing the back office. As we expand this portfolio across multiple lines of business, we need to ensure that what we build comes together as a coherent platform, reaches the market effectively, and produces meaningful customer and business impact.</p> <p>The AI Operations Lead will help build and run the operating system that connects AI strategy to execution and market impact. You will help shape how our AI portfolio comes together, is launched, and adopted, building the operating engine that brings this experience to life, and turning customer, market, and technology signals into better product and commercial decisions.</p> <p>This is a highly cross-functional, hands-on leadership role. You will work directly with the VP of Product for Toast IQ, partnering across product, design, engineering, marketing, sales, and support to bring the vision of Toast IQ to life. Success will require strong judgment, exceptional communication, and the ability to personally drive ambiguous work to completion.</p> <p><strong>A day in the life (Responsibilities)&nbsp;</strong></p> <ul> <li><strong>Create visibility across Toast’s broader AI efforts and run portfolio ops.</strong> Connect work happening across the agent portfolio and other AI initiatives. Share learnings, identify opportunities to reuse capabilities, and surface key decisions. Maintain visibility into ownership, sequencing, dependencies, key decisions, risks, progress, and enablement.</li> <li><strong>Build Toast’s AI presence.</strong> Partner with product, design, engineering, and marketing to make Toast’s AI products, technical insights, customer outcomes, and talent more visible through launches, customer stories, product and engineering content, and social channels both internally and externally.</li> <li><strong>Turn high-impact ideas into action</strong>. Identify opportunities to accelerate Toast’s AI strategy, develop a strong point of view on what we should do, and have the ownership to run at the best ideas, bringing the right people together and driving the work from concept to tangible outcome</li> <li><strong>Help shape the AI portfolio strategy.</strong> Partner with product and business leaders to define target customers, priority use cases, positioning, packaging, sequencing, and launch plans across Toast’s AI portfolio.</li> <li>&l