AI Product Manager, Professional Services

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <h3><strong>About the team</strong></h3> <p>The Global Transformation Team is a small, high-leverage team with a global remit. We lead the programs that transform how ProServ works, so our users realize the full value of Stripe faster. That means making ProServ AI-native, building one prescriptive methodology that scales worldwide, and creating the knowledge systems that make every engagement smarter than the last. We care about craft, consistency, and landing change, not just shipping it. Everything we build is global by default, AI-native by design, and built to stick. If we do this well, the model we prove here becomes the blueprint for how Stripe transforms itself everywhere.</p> <h2><strong>What you’ll do</strong></h2> <p>As AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native — sitting at the intersection of AI strategy, engineering execution, and organisational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.</p> <p><strong>Own the AI product roadmap for ProServ</strong></p> <ul> <li>Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. We are users first, every roadmap decision should trace back to making their experience better</li> <li>Translate this into an AI strategy including a prioritised, executable product roadmap</li> <li>Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives</li> <li>Track progress, surface blockers, and maintain momentum across concurrent workstreams</li> </ul> <p><strong>Coordinate a global community of SMEs&nbsp;</strong></p> <ul> <li>Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives. This requires you to collaborate egolessly</li> <li>Structure their contributions into meaningful, well-scoped work streams with clear ownership and outcomes</li> </ul> <ul> <li>Identify opportunities to leverage existing Product investments in AI rather than building from scratch</li> </ul> <p><strong>Drive AI execution and adoption</strong></p> <ul> <li>Work with the team to ensure new AI tools and capabilities are adopted globally</li> <li>Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day&nbsp;</li> <li>Surface insights from the field back into the product roadmap</li> <li>You default to action. You move with urgency and focus. You'd rather ship something imperfect and iterate than wait for perfect alignment</li> </ul> <p><strong>Govern and Communicate AI Initiatives</strong></p> <ul> <li>Prepare and present updates to the AI SteerCo including the global Head of ProServ</li> <li>Maintain clear documentation, decision logs and progress tracking across all AI work streams</li> <li>Proactively manage stakeholder expectations and communicate trade-offs clearly</li> </ul> <h2><strong>Who you are</strong></h2> <p><strong>Technical Credibility</strong></p> <ul> <li>Strong enough technical foundation to hold your own in engineering conversations — you don't need to write the code, but you need to understand what's being built, why, and what good looks like</li> <li>Familiarity with AI concepts, tooling and the current landscape — including agentic AI, LLMs, and workflow automation</li> <li>Experience working alongside engineers and a track record of earning their respect</li> </ul> <p><strong>Strategic and Organizational Thinking</strong></p> <ul> <li>Ability to connect day-to-day execution to a longer-term strategic narr