AI Solutions Engineer, Mid-Market

<div class="content-intro"><h2><strong>About Hightouch</strong></h2> <p>Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.</p> <p>Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.</p> <p>Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.</p></div><h2><strong>About the Role</strong></h2> <p>This role is for someone who wants to own the technical win. As a Mid-Market Solutions Engineer at Hightouch, you will partner with your Account Executives to drive the full technical sales motion from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation. You will own relationships with technical champions, co-develop account strategy, and guide customers to our solutions by navigating complex, multi-stakeholder buying committees and running competitive enterprise sales cycles. We leverage a disciplined value-selling motion, and are looking for deep experience in sales cycles where you have had to earn the technical win, not assume it.</p> <h2><strong>What You’ll Do</strong></h2> <ul> <li>Lead technical discovery to deeply understand a customer’s data architecture, marketing workflows, and business objectives; and translate that into differentiated requirements and a compelling solution design.</li> <li>Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch’s suite of products.</li> <li>Run proof-of-concept engagements end-to-end: scoping, designing, executing, and validating with the discipline and rigor required to close complex enterprise deals.</li> <li>Build deep technical relationships with data engineers, architects, and marketing technologists becoming their trusted advisor.</li> <li>Navigate complex buying committees, engaging confidently with technical teams, marketing leaders, and C-suite executives.</li> <li>Serve as a technical advisor to enterprise customers adopting cutting-edge AI workflows, data activation, and decisioning capabilities using agents. Partner directly with Product and Engineering to shape the go-to-market strategy for Hightouch’s emerging AI and agentic products.</li> <li>Leverage modern AI tooling to improve speed, creativity, and customer impact across the Solutions Engineering workflow.</li> </ul> <h3><strong>What Success Looks Like</strong></h3> <p>Quickly build technical expertise, moving from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi-product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.</p> <h2><strong>What We’re Looking For</strong></h2> <p><strong><em>Required</em></strong></p> <ul> <li>2+ years of progressive mid-market pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.</li> <li>Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite stakeholders.</li> <li>Deep familiarity with modern data ecosystems: cloud data warehouses, data modeling, data engineering, integrations, and APIs - and the ability to navigate a customer’s data architecture confidently without needing to be a hands-on practitioner.</li> <li>Proven ability to build technical champions and influence complex buying committees across engineering, marketing, and executive levels.</li> <li>Experience in competitive sales motions. Familiarity with MEDDPICC, Command the Message, or equivalent value-selling frameworks is a strong plus.</li> <li>Intellectual curiosity, high ambition, and humility. You want to keep getting better, and you are honest about what you do