AI Solutions Specialist

<h2><span style="font-family: helvetica, arial, sans-serif;">About the role</span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">We are seeking a resourceful and curious AI Solutions Specialist to join our OMX AI Operations team. In this role, you will design and build AI-powered tools and workflows that help our operations teams work more efficiently and make more informed decisions. You will be the hands-on builder who takes business problems and turns them into working solutions — connecting large language models (LLMs) to real processes.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">The base salary offered for this role and level of experience will begin at $83,000 and up to $115,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>In this role, you can expect to</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Utilize SQL to query and validate data supporting AI workflows and evaluations.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>To thrive in this role, you have</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Hands-on experience working with large language models — building prompts, evaluating outputs, and iterating toward reliable results.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proficiency in Python.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Solid understanding of prompt engine