Miratech
Cambridge, CA · On-site · Full-time
Amazon Connect Support Engineer
Posted 1 month ago
- Location
- Cambridge, CA
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 2+ yrs
About the role
Job Description We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix. This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center en…