- Location
- Ahmedabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
As the US EDM Agent, you will play an essential operational role in supporting employee data management activities, ensuring accuracy, efficiency, and compliance with established protocols. Reporting to the EDM Lead/Manager, you will handle ticket processing, manage the ticket queue, respond to queries, and support the team in maintaining service-level agreements (SLAs) for EDM. You will also contribute to weekly and monthly reporting and participate in daily huddles to align on team priorities…
Requirements
- Experience in ticket processing/queue management
- Ability to meet SLAs
- Knowledge of EDM processes
- Strong accuracy and compliance mindset
- Ability to handle queries
Skills
- employee data management
- ticket processing
- queue management
- sla management
- reporting (weekly/monthly)
- customer/query handling
- compliance with protocols
- edm tooling
- workflow automation
About the company
Heinz
Posted via Adzuna
How to apply
Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated 8 days ago.
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