Application Support Engineer (Java)

· Primary responsible to handle all Incident tickets that are raised, till to closure · Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity · To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future · Documenting the solutions and workarounds for future reference · Collaborate with various teams, including Developers and Infrastructure teams to …