Application Support / SQL - (12 Month Maternity-leave Contract)

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! Important: This role is listed as a 12 month contract. Summary of the Role and Team As a Technical Analyst I, you will join Varicent's Technical Support team, a customer-facing organization responsible for helping customers successfully use and adopt Varicent's SaaS and on-premises solutions. Working closely with customers, Product, Engineering, and internal support teams, you will investigate technical issues, provide timely resolutions, and help customers maximize the value of their Varicent solutions. This role offers exposure to a broad range of technologies and is ideal for someone who enjoys problem-solving, troubleshooting, and delivering exceptional customer experiences. What You Will Be Doing Investigate and resolve technical issues by analyzing customer-reported problems, reviewing logs, gathering diagnostic information, and reproducing issues Communicate clearly with customers regarding issue status, troubleshooting steps, resolution plans, and next actions Maintain accurate case documentation and customer records within CRM and support systems Utilize support tools, knowledge resources, and established processes to manage cases efficiently Collaborate with Product, Engineering, and internal teams to escalate issues and support resolution efforts Share product knowledge and best practices that help customers improve solution utilization and business outcomes Contribute to service-level objectives by supporting key performance metrics such as response times, resolution targets, and quality standards Participate in on-call and weekend support rotations as required What You Bring 1+ years of experience supporting software applications, SaaS platforms, or customer-facing technical environments Knowledge of relational databases and SQL fundamentals Familiarity with client-server architecture and web-based application tr