Hexaware Technologies
Navi Mumbai, IN · On-site · Full-time
Assistant Manager - Inbound Customer Support Operations
Posted 12 days ago
- Location
- Navi Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3–5 yrs
- Education
- bachelor's
Role: An Assistant Manager leads, manages, and optimizes daily operations to ensure high productivity and the achievement of client KPIs. The individual is responsible for bridging the gap between client expectations and agent performance by driving process improvements and effectively managing staff performance. Key responsibilities include workforce scheduling, capacity planning, team leadership, and quality compliance. The role involves managing the operations of the Europe Premium Segment V…
Hexaware Technologies
Posted via Adzuna
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