- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Description Description: The role is responsible for overseeing day-to-day technical support operations for employees across hardware and software systems. The role focuses on ensuring effective troubleshooting, fault rectification, and timely resolution of user issues while maintaining service quality and SLA adherence. The role reviews complex incidents, ensures proper escalation and coordination with internal and external teams, and supports root-cause analysis to prevent recurrence. The rol…
Requirements
- experience overseeing technical support operations
- ability to troubleshoot hardware and software issues
- incident handling with SLA adherence
Skills
- troubleshooting
- technical support
- hardware support
- software support
- incident management
- sla adherence
- root-cause analysis
- escalation coordination
About the company
Amneal
Posted via Adzuna
How to apply
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