Artech Infosystems Private Limited
Hyderabad, IN · On-site · Full-time
Assistant Manager-team leader
Posted 22 days ago
- Location
- Hyderabad, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Customer Support (Chat Operations) • Lead and manage a team of Team Leaders and/or Customer Service Representatives supporting customer inquiries through chat, secure email, and digital messaging channels. • Drive operational excellence by ensuring achievement of key performance indicators (KPIs) including Service Level, CSAT, Quality, Productivity, AHT, Adherence, and Employee Engagement. • Monitor daily business operations, analyze performance metrics, identify trends, and implement action pl…