DBS Bank Ltd
India, IN · On-site · Full-time
Assistant Vice President, Customer Experience Reporting Lead, Consumer Banking Group
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Executive
About the role
...Job Purpose To build performance trends and identify gap in customer experience metrics, nodal desk Operations & risk governance for... ...• Build reporting SOPs, controls and governance framework. • Support internal and external audits through documentation and walkthroughs...
Requirements
- Build reporting SOPs
- customer experience metrics
- controls and governance
- audit documentation
Skills
- customer experience metrics
- reporting
- performance trend analysis
- risk governance
- audit documentation
- operations governance
- reporting sops
- controls
- customer analytics
- sop optimization
- audit readiness
About the company
DBS Bank Ltd
Posted via Jooble
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