Associate Account Manager

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people, you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide , united by a culture that values trust, speed, and continuous growth. See the Speed: Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years Hear the Voice of the Team : Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. Experience the Impact : See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: LinkedIn - follow us for company updates, employee stories, and career news. Job Summary: Drata is hiring an Associate Account Manager to help grow our footprint within our existing customer base by supporting renewals, identifying expansion opportunities, and delivering a strong customer experience across a large book of Upper Emerging accounts. In this role, you will serve as the primary commercial point of contact for your customers, partnering closely with Customer Success, Technical Support, Marketing, and leadership to protect revenue, drive account growth, and surface customer needs back into the business. This is a strong fit for someone who is commercially minded, highly organized, customer-focused, and ready to build on a solid foundation in account management and continue growing as they manage and expand a book in a fast-paced SaaS environment. What you'll do: Own the commercial relationship for a large number of Upper Emerging Drata customers Support renewals and expansion across your book by executing established account management and negotiation frameworks Identify upsell and cross-sell opportunities and help move them forward on and off cycle Prioritize your book based on growth potential, customer engagement, renewal timing, and risk signal Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes Communicate risk clearly, maintain accurate visibility into renewals and expansion activity, and escalate when needed Deliver value-based customer conversations that help customers understand the impact and ROI of Drata Build trusted relationships with key stakeholders and strengthen customer engagement over time Contribute to process improvements, team best practices, and a high-accountability, high-collaboration team culture What you’ll bring: 1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders Strong organizational and prioritization skills across a high-volume book of business Clear written and verbal communication skills, with the ability to tailor your message to different audiences Sound judgment, strong follow-through, and comfort working with direction while operating independently within your scope A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your Life at D