Associate Account Manager

<p>Marqeta is looking for a driven, curious, and entrepreneurial <strong>Associate Account Manager</strong> to join our Global Strategic Partnerships team. In this role, you’ll partner closely with cross-functional teams to support one of our global strategic accounts - building deep relationships, uncovering revenue-generating opportunities, providing exceptional client service, and helping our customer unlock the full potential of Marqeta’s platform.</p> <p>You'll provide strategic account support and manage a wide range of initiatives providing analytical insight and operational efficiency in support of growth targets for Marqeta. The <strong>Associate Account Manager</strong> role will work closely with many groups in the organization, as part of a team of experts on Marqeta’s platform to help our customers leverage our technology to drive growth in their businesses.</p> <p>We work<a href="https://www.marqeta.com/blog/2022/05/10/flexible-first"> Flexible First</a>. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!</p> <p>This position is not for an existing vacancy.</p> <p><strong>The Impact You'll Have</strong></p> <p><em><strong>This role performs a wide range of activities, including maintaining and growing revenue by identifying new upsell and cross-sell opportunities, in addition to:</strong></em></p> <ul> <li>Supporting the strategic efforts of the POD leader in managing key business accounts.&nbsp;</li> <li>Supporting day-to-day management of segment portfolio.</li> <li>Ensuring partnership and programs are running smoothly and successfully.</li> <li>Being a trusted voice on the team and to the customer, and helping them manage their payments programs with Marqeta.</li> <li>Creating monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue &amp; Go-To-Market team.</li> <li>Adding strategic value to the team by identifying opportunities to drive business and process improvements.</li> <li>Supporting the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).</li> <li>Performing in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.</li> <li>Supporting day-to-day customer management processes.</li> </ul> <p><strong>Who You Are</strong></p> <ul> <li>3+ years of enterprise account management experience, ideally in fintech, payments, or banking</li> <li>Strong communica