Associate Account Manager (Core)

<p>Marqeta is a leader in the fintech space, redefining what is possible within financial services and sitting at the vanguard of embedded finance. We're growing fast and that means building a team that can grow with us.</p> <p>The <strong>Associate Account Manager</strong> role is designed for someone who is eager to build deep expertise in payments, customer success, and account management. You will own day-to-day operational success for a portfolio of Marqeta customers, companies that deserve excellent support and a reliable point of contact, while also playing a critical role in building the operational foundation that helps our broader Account Management team scale.</p> <p>This is a role for someone who takes pride in keeping things running smoothly, communicates with clarity and professionalism, and wants to grow into a strategic Account Manager over time. If you're curious about fintech, detail-oriented, and excited by the idea of becoming an expert in a complex and fast-moving industry, we'd love to talk.</p> <p>We work<a href="https://www.marqeta.com/blog/2022/05/10/flexible-first"> Flexible First</a>. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!</p> <p>This position is not for an existing vacancy.</p> <p><strong>The Impact You'll Have</strong></p> <p><strong>This role has two equally important dimensions:</strong></p> <p><em>Customer Portfolio Management (~50%)</em></p> <ul> <li>Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.&nbsp;</li> <li>Manage day-to-day operational needs: support tickets, program inquiries, configuration questions, and status updates.</li> <li>Ensure customer programs are running smoothly and that issues are resolved quickly and professionally.</li> <li>Build relationships with customer contacts and act as a trusted, reliable resource they can count on.</li> <li>Identify patterns or recurring needs that signal an opportunity to improve the customer experience.</li> <li>Escalate complex issues to the appropriate internal teams and see them through to resolution.</li> <li>Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.</li> <li>Support day-to-day customer management processes.</li> </ul> <p><em>Operations, Process &amp; AM Team Support (~50%)</em></p> <ul> <li>Document and improve operational processes that support the broader Account Management team leading and work with Revenue Operations.</li> <li>Create, maintain, and standardize templates, playbooks, and reference materials used across the team