- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Executive
About the role
Hi, Job Role - Associate Director – Contact Center Transformation About the Role We are seeking an experienced Associate Director – Contact Center Transformation to lead a team of consultants delivering customer service transformation and innovation programs across multiple client accounts and business domains. The role will focus on defining and executing transformation roadmaps , driving process re-engineering, and leveraging automation, analytics, AI, and conversational technologies to impro…
Requirements
- experience leading contact center transformation
- ability to manage and lead consulting teams
Skills
- process re-engineering
- contact center transformation
- customer service operations
- automation
- analytics
- ai
- roadmap development
- consulting team leadership
About the company
MNC Group
Posted via Adzuna
How to apply
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