Double Ticks
Mumbai, IN · On-site · Full-time
Associate Director Customer Success
Posted 1 month ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Executive
About the role
Responsibilities: Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell and up-sell Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in journey (e.g., usage, satisfaction, etc.) Standardize interventions for e…
Requirements
- customer success experience
- renewal and churn management
- ability to drive adoption and satisfaction
- experience with lifecycle/journey mapping
- strong communication and influence
Skills
- customer success
- renewal management
- churn reduction
- customer lifecycle management
- product adoption
- cross-sell
- up-sell
- customer satisfaction
About the company
Double Ticks
Posted via Adzuna
How to apply
Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated 8 days ago.
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