- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 0+ yrs
About the role
Associate Engineer- Service Desk/ Help Desk 0-1 Experience 24x7 Support Chennai Provide first-level technical support to internal and external customers through phone, email, chat, and ticketing systems. Handle inbound customer calls professionally and ensure appropriate logging and documentation of incidents and service requests. Create, update, categorize, prioritize, and manage tickets in accordance with defined processes and procedures. Perform initial troubleshooting for common hardware, s…