Associate Manager, Operations

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024">Breakthrough Company</a>.</p></div><p><strong>About the team/role</strong></p> <p>Reporting to Checkr's Senior Manager of Operations, the Associate Manager will build and lead a brand new, Nashville-based support team dedicated to delivering an exceptional candidate experience. This is a hands-on leadership role: you'll onboard, coach, and grow a team of 5-6 new hires from day one, owning their performance, quality, and development as they ramp across email, chat, and voice. You'll partner closely with Checkr's Customer Experience leadership and vendor management teams to align standards across the org, playing a foundational role as Checkr scales its Nashville hub.</p> <p>&nbsp;</p> <p><strong>What you’ll do</strong></p> <ul> <li>Build and lead a new Nashville-based team of 5-6 support specialists, owning hiring ramp, onboarding, and day-to-day performance from the ground up</li> <li>Coach reps in real time through call and ticket reviews, live shadowing, and structured 1:1s, turning good performance into great candidate experiences</li> <li>Own candidate experience quality and KPIs (SLA, quality scores, CSAT-style metrics), diagnosing gaps and building corrective action plans when performance slips</li> <li>Partner with the Customer Experience team to align on shared standards, escalation paths, and workflows as both teams scale together</li> <li>Partner with vendor management to define quality expectations for outsourced work and hold vendor performance to the same bar as your in-house team</li> <li>Build repeatable onboarding, training, and coaching frameworks that let the Nashville hub scale cleanly as headcount grows beyond this first class</li> </ul> <p>&nbsp;</p> <p><strong>What you bring</strong></p> <ul> <li>4+ years leading customer support, contact center, or operations teams, with direct people management experience</li> <l