<div class="content-intro"><p><strong>Secure Every Identity, from AI to Human<br><br></strong>Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.<br><br>This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.</p></div><p> </p> <p> </p> <p><strong>The Global Customer Support Team</strong></p> <p>At Okta, our Global Customer Support (GCS) team is on a mission to empower customers through proactive, guided, and deeply personalized experiences. Embedded within the Customer First ecosystem, GCS drives success across four specialized functions: Support Delivery, Escalations Management, Red Account Recovery, and Supportability. Behind the scenes, the GCS Program Management Office (PMO) fuels our progress—spearheading strategic programs that sharpen our operational rigor and raise the bar for customer care.</p> <p> </p> <p><strong>The Program Analyst Opportunity</strong></p> <p>Reporting to the Senior Manager of Program Management & Planning, this role will support the Global Customer Support program management team by assisting with administrative tasks, data collection, and communication for programs designed to help the Support team scale and improve the efficiency and efficacy of the Support org. This is an entry-level role focused on learning foundational program management skills, understanding team processes, and coordinating with stakeholders under direct supervision. </p> <p> </p> <p><strong>What you’ll be doing </strong></p> <ul> <li>Support strategic projects for Customer Support and partner support leadership by assisting with data collection, data analysis, and documentation for deliverables such as partner analysis, business process mapping, and partner governance reporting, under the guidance of senior program managers.</li> <li>Coordinate with cross-functional teams and stakeholders to support the implementation of solutions that improve customer experience, escalating and looping in senior team members as needed.</li> <li>Assist with the execution of programs by tracking action items, coordinating logistics, and supporting communications, compliance, quality, systems rollout, and education/training coordination activities between cross-functional entities.</li> <li>Participate in strategic initiatives that support changes to the
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