- Location
- Chennai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3+ yrs
About the role
Key Responsibilities Provide process guidance and floor support to Customer Support teams Coach and mentor team members to improve productivity and quality Monitor team performance and identify improvement opportunities Prepare and maintain MIS reports and performance dashboards Analyze operational metrics and recommend process improvements Coordinate with Operations, Training, and Quality teams to drive business goals Mandatory Requirements ✔️ Minimum 3 years of relevant experience ✔️ Customer…