AV Production Engineer

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>About the role:&nbsp;</strong></p> <p>We are seeking an <strong>AV/IT</strong> <strong>Engineer</strong> with a <strong>strong background in Audio-Visual production</strong> to join our global Office Infrastructure team. In this role, you will provide exceptional AV support for company meetings, such as All Hands and company-sponsored events, in our on-site event space. Bringing a proactive attitude and a commitment to superior customer service, you will ensure seamless experiences for both in-person and remote participants. Beyond live events, you will take ownership of our diverse collaborative environments—managing everything from everyday meeting rooms and training spaces to our dedicated event areas. Alongside this AV focus, you will also oversee and maintain our general office IT infrastructure.&nbsp;</p> <p>This role requires a builder—someone who can innovate and improve our AV experience while also standardizing and scaling our core IT operations alongside Adyen's growth. Success in this position means not only developing and maintaining a world-class AV program, but also ensuring our everyday office infrastructure remains robust, reliable, and ready to support our expanding North America team.</p> <p><strong>What You'll Do</strong></p> <ul> <li><strong>Provide on-site support during company events</strong> to ensure seamless operations, including live streaming All Hands, North American Monthly Updates, all Adyen sponsored events on site.</li> <li><strong>Partner with external AV vendors</strong> on larger events and be the primary internal liaison.</li> <li>Act as the <strong>hands-on engineering expert</strong> for the San Francisco office. Working in tight <strong>collaboration with our global infrastructure team</strong> in Amsterdam, you will help monitor, troubleshoot, and maintain our local network, Wi-Fi performance, AV spaces and workstation setups.</li> <li><strong>Maintain our global AV standards</strong>, ensuring compliance with industry best practices and company requirements.</li> <li><strong>Proactively manage the health of our conference room</strong> <strong>AV systems</strong>, performing routine updates and maintenance to guarantee high reliability, while keeping all physical equipment and cabling organized and professionally presented.</li> <li><strong>Evaluate new AV products and collaborative technologies</strong>, conduct pilot tests, and recommend global adoptions.&nbsp;</li> <li><strong>Create and maintain comprehensive documentation</strong>, including system configurations, user guides, and troubleshooting procedures.</li> <li>Provide <strong>expert-level support for our internal Communication and Events team</strong>, guiding the team on best practices and resolving technical issues promptly.</li> <li>Design and deliver engaging, connection-driven hybrid experiences that unify employees across global offices by creatively leveraging AV and collaboration tools to bridge physical distance and enhance real-time interaction</li> <li>Partner closely with stakeholders to understand event goals and translate them into scalable, high-impact solutions by continuously explore new technologies and formats to improve cross-office engagement and inclusivity</li> </ul> <p><strong>What We're Looking For:</strong></p> <p><strong>Experience-obsessed and creatively driven.</strong><strong><br></strong> You are passionate about elevating the employee AV experience—not just by ensuring things work, but by designing moments that bring people together across offices. You think beyond the room, proactively identifying ways to create engaging, connection-driven experiences across locations (e.g., enab