DBS Bank
East, SG · On-site · Full-time
AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO
Posted 24 days ago
- Location
- East, SG
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Executive
About the role
Objective: To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality-of-service delivery. Job responsibilities Contribute to the planning, execution and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for Customer Centre. Collaborate with cross-functional teams to identify and drive initiatives that enhance both customer and employee experiences while …