- Location
- Noida, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Job Description Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also) Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability. Application patching and upgrade experience. Monitoring service interruption alerts and troubleshooting them as per SLA. Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality. Familiarization of ITIL concepts a…
Skills
- production support
- application support
- issue troubleshooting
- itil
- managed services
- patching
- upgrade management
- analytical skills
About the company
Sopra Steria
Posted via Adzuna
How to apply
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