Benefits Analyst

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

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An overview of this role

As a Benefits Analyst on GitLab's Total Rewards team, you'll support global benefits administration and take ownership of day-to-day benefits operations in India, partnering closely with a Senior Benefits Analyst. Your initial priorities will include planning benefits events at the Bangalore hub, streamlining enrollment and benefits onboarding , handling tier 1 benefit questions and escalations, taking over and improving administrative and audit processes, along with routine benefits tasks.You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prioritization, new assignments, and higher-risk issues. This role reports to the Manager, Global Benefits and focuses on benefits programs, not leave administration. You'll need to be based in Bangalore, with periodic office presence for hosting and managing benefits events, and flexibility to collaborate across time zones, including Pacific time.

What You’ll Do  

• Support day-to-day administration for assigned benefits programs, including eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution, with a particular focus on India.

• Review benefits and team-member data from multiple sources, research discrepancies and root causes, and recommend next steps for manager or senior team-member review.

• Work with brokers and vendors on day-to-day benefits operations, and support the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements. Benefits plan decisions remain with the Senior Benefits Analyst.

• Plan, host, and manage benefits events at the Bangalore hub, and coordinate assigned benefits activities across selected countries and employment arrangements. Apply documented processes and escalate questions that require deeper local or technical expertise.

• Partner with Payroll, Finance, People Operations, and People Technology on accurate reporting, billing reconciliation, eligibility data, and compliance-related processes.

• Support People Operations in resolving team-member benefits inquiries, explain moderately complex benefits topics in accessible language, and escalate cases appropriately.

• Analyze benefits utilization, cost, survey, and qualitative data to identify trends and prepare summaries, insights, and recommendations that support team priorities.

• Maintain accurate documentation, process guides, trackers, and communications; support the transition of administrative processes and recommend ways to simplify, standardize, or automate them, including responsible use of artificial intelligence tools. Protect accuracy and team-member experience, communicate progress and risks, and seek guidance on prioritizing improvements.

What You’ll Bring 

• Experience supporting benefits administration, including enrollment, reporting, and audits, and working with benefits brokers or vendors. Experience supporting be