Billing Operations Analyst II

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Billing Operations Analyst.</p> <p><strong>About the job</strong></p> <p>This position is needed to fill the role of <strong>Billing Operations Analyst.</strong></p> <p>Implements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Learn how to read customer contracts.</li> <li>Implement customer pricing in the system</li> <li>Review contracts that are implemented.</li> <li>Assist other teams as required throughout the quarter.</li> <li>Take part in Month/Quarter/Year End close activities.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>Strong experience in the area of Billings / Revenue / Order to Cash.</li> <li>Demonstrated problem-solving, strong interpersonal and communication skills.</li> <li>Experience working with Airtable, Oracle, Zuora and Salesforce is advantageous, although not essential.</li> <li>Solid experience working with large volume transactions with strong attention to detail.</li> <li>Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.</li> <li>1-3 years experience in an Operations role.</li> <li>Periodic weekend work will also be essential for this role.</li> <li>Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to influence and build effective working relationships with all levels of the organization.</li> </ul> <p><strong>Location</strong></p> <p>This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)</p> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p><strong>What We Offer</strong></p> <p>There are many benefits to working at Tw