Business Analyst

About Makai Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. Our Makai Automation Platform consists of a library of pre-built components and modules to facilitate enterprise automation via a unified human-machine teaming interface. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people as technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions, as they serve as the final firewall for accuracy and quality. About the role Makai Labs is seeking a talented and highly adaptable Business Analyst to join our team. In this role, you will be responsible for supporting several areas of our lifecycle with new clients: You will support the initial discovery process to understand how our clients do their work currently, capturing interview notes and parsing through their existing documentation, as well as documenting their present-day workflows and any associated files and data into comprehensive process diagrams. During discovery, you will support the engineering team in understanding and documenting the current IT infrastructure and systems that our clients’ employees use to do their work. If the opportunity presents itself, you will also have the ability to assist the engineering team in building prototypes that align with the early vision of a business solution. Once discovery is completed, you will support the team in solutions design and the testing and refinement of these new features with a select group of representative users. Once the build is ready to pilot, you will participate in training new users on how to use the platform and capturing any feedback from users as they interact with it for the first time, owning a living roadmap of the build. Once the solution launches, you will provide support for quickly resolving any issues our users encounter, as well as add items to the product backlog for any enhancements that can deliver better usability and functionality for our clients’ teams. As a key player in these engagements, you will work closely with engineers, designers, product managers, and other stakeholders—both internal and client-facing—to drive innovation and problem-solving. This role is an excellent fit for someone aspiring to grow into a Product Manager position, offering an opportunity to expand your skillset and impact the development of a new product. The ideal candidate will be able to: Exhibit strong communication skills, both written and verbal, with the ability to present complex issues and data in a clear, concise manner. Show excellence in documenting workflows into comprehensive process diagrams, with process mining experience being a huge plus. Demonstrate experience in creating functional specifications for software development projects. Think critically and creatively, using data to inform decisions and build impactful solutions. Work in an agile environment, collaborat