Airtel Payments Bank
India, IN · On-site · Full-time
Business Manager - Contact Center Operations & Customer Experience
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 0+ yrs
About the role
Role Purpose The role will be responsible for managing the Bank's customer service partners and driving operational performance, customer experience, complaint governance, and service excellence across contact center operations. The incumbent will act as the key interface between the Bank and outsourcing partners, ensuring delivery of agreed business outcomes, customer experience metrics, regulatory compliance, and operational efficiency. Key Responsibilities Contact Center Partner Management A…