Business Process Analyst, Systems Engineering

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Fivetran is building data pipelines to power the modern data stack for thousands of companies.&nbsp;</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">We’re looking for a highly organized and execution-oriented Process Analyst to support documentation and analysis of core GTM, operational, and systems workflows across the business. In this role, you will partner with Systems Engineers, Technical Product Managers, RevOps, Finance, and GTM stakeholders to create accurate, scalable, and well-structured process documentation that supports systems transformation, operational efficiency, and AI readiness initiatives.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">This role is ideal for someone who enjoys creating clarity from ambiguity, thrives in fast-moving environments, and has a strong attention to detail. You’ll be responsible for translating complex operational workflows into clean, organized process artifacts including swimlanes, decision trees, data flow diagrams, and operational documentation that can be used by business and technical teams alike.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">The work is highly cross-functional and requires someone who can quickly absorb information, ask thoughtful questions, synthesize large amounts of feedback, and maintain high quality documentation across multiple concurrent workstreams. Strong process mapping and visualization skills, especially in Lucidchart, are critical for success in this role.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">You’ll work closely with TPMs and Systems teams to help ensure business processes are clearly documented, consistently understood, and accurately reflected in system implementations and transformation initiatives.</span></p> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">This is a full-time position based out of our Oakland or Denver office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.</span></p> <p><span style="font-size: 10pt;"><strong>Technologies You’ll Use</strong></span></p> <p><span style="font-size: 10pt;">Lucidchart, Google Workspace, Jira, Salesforce, Looker, SQL, Gong, IronClad, NetSuite, Miro, and other GTM, operational, and business systems used to support process documentation, systems transformation, and workflow analysis.</span></p> <p><span style="font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Document current-state business and technical workflows across GTM, Finance, Operations, and Systems teams using L2–L4 process maps</span></p> </li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows</span></p> </li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Conduct stakeholder interviews and shadow end users to understand how operational workflows function in practice</span></p> </li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Synthesize complex or inconsistent information into clear, organized, and actionable documentation</span></p> </li> <li style="color: rgb(0, 0, 0) !important; font-size: 10pt;"> <p><span style="color: rgb(0, 0, 0); font-size: 10pt;">Identify process gaps, unclear handoffs, operational inconsistencies, and ex