Gvk Emergency Management And Research Institute Gvk Emri
Bhopal, IN · On-site · Full-time
Call Center Team Lead
Posted 1 month ago
- Location
- Bhopal, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Call Center Team Lead GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Call Center Team Lead to supervise a team of agents for the Dial 112 Call Center. This role is crucial for ensuring service quality, monitoring team performance, and maintaining strict adherence to Service Level Agreements (SLAs) , while also acting as a vital bridge between the call center and various government departments. Role & Responsibilities: Act as a supervisor for assigned agents. Serve as a …