Gvk Emergency Management And Research Institute Gvk Emri
Bhopal, IN · On-site · Full-time
Call Quality Analyst
Posted 1 month ago
- Location
- Bhopal, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall service quality. Role & Responsibilities: Perform quality audits of calls received from citizens. Evaluate the performance of call takers d…