Capacity Planning & Forecasting Analyst

<div class="content-intro"><h2>Join us in building the future of finance.</h2> <p>Our mission is to democratize finance for all. <a href="https://www.cerulli.com/press-releases/cerulli-anticipates-124-trillion-in-wealth-will-transfer-through-2048" target="_blank">An estimated $124 trillion of assets</a> will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.</p></div><h2><strong>About the team + role</strong></h2> <p>We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.&nbsp;</p> <p>The Workforce Management team focuses on forecasting customer demand, aligning staffing to business needs, and ensuring consistent service delivery across contact center operations. The team partners closely with operations, analytics, and vendor teams to maintain reliable service levels while adapting to changing customer behavior and business priorities. You’ll contribute to improving forecasting accuracy and workforce efficiency across a blended employee and BPO environment!</p> <p>As a Workforce Management Forecasting and Capacity Planning Analyst, you will develop forecasts, build capacity plans, and analyze performance data to support staffing decisions. You will work across short- and long-term planning horizons, using data to identify trends and recommend adjustments. This role partners with cross-functional teams to address service level challenges and improve operational outcomes through clear, data-driven insights.</p> <p><strong>This role is based in our Westlake, TX or Denver, CO offices, with in-person attendance expected at least 5 days per week.</strong></p> <p>At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.&nbsp;</p> <p>&nbsp;</p> <h2><strong>What you’ll do</strong></h2> <ul> <li>Build and maintain forecasting models to predict customer demand, contact volumes, and workload using statistical methods</li> <li>Analyze historical data to identify trends and run scenario analyses to support planning decisions</li> <li>Create capacity plans across short-, medium-, and long-term timeframes t