Chief of Staff, Technical Services

<p>MongoDB Technical Services exists to support our customers’ development, deployment and ongoing operations of mission-critical application data infrastructure, ensuring that they get the most out of their investment in MongoDB.</p> <p>As our Technical Services organization evolves, we are looking for a Chief of Staff to play a pivotal role in driving strategic initiatives, planning and execution frameworks, and operational excellence.</p> <p>This role offers abundant opportunities to meaningfully impact the progress&nbsp; of our business. You will work closely with the EVP of Technical Services, their global leadership team, and collaborate with leaders across all functions both internal and external to Technical&nbsp; Services.</p> <p>In short, you'll be the strategic right hand—ensuring the entire technical services ecosystem moves with clarity, purpose, and speed.&nbsp;</p> <p>We’re looking to speak with candidates based in New York City or Palo Alto for a hybrid working mode. This role reports to our EVP of Technical Services.</p> <h3>Responsibilities</h3> <p>Trusted Advisor and Strategic Initiative Leadership:</p> <ul> <li>Strategic Planning: Assist the EVP and their senior leadership team to define and drive strategic initiatives aligned with company goals and technology roadmaps</li> <li>Strategic Communication Enablement: Ensure key updates flow effectively between Technical Services, Product &amp; Technology and Go To Market teams</li> <li>Planning and Execution Frameworks: Works with EVP to establish and scale planning and execution frameworks that translate strategic priorities into clear operating plans, defined ownership, measurable milestones, and consistent delivery across the TS organization</li> <li>Decision-Making Partner: Act as a trusted advisor, sounding board for new ideas and initiatives before they reach broader teams</li> <li>Organizational Stewardship: Represent the EVP and their senior leadership team in cross-functional initiatives and serve as proxy in meetings when needed</li> <li>Strategic Program Reporting and Insights: Ensure clear, consolidated reporting of program status across a wide variety of initiatives both internal and external to the services organization</li> <li>Executive Presentation Strategy and Storytelling: Develop executive-ready presentations and narratives that distill complex information into clear, compelling messaging for senior leadership, key stakeholders, and strategic decision-making</li> </ul> <p>Operational Excellence:</p> <ul> <li>Internal Regional &amp; Functional Alignment: Integrate with and work closely with the Technical Services leadership team on ever-changing priorities including strategic planning, organizational transformation</li> <li>Cr