- Location
- Pune, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Key Responsibilities: Manage and coordinate Major Incidents P1 P2 through their entire lifecycle until resolution Lead incident bridge calls and drive technical teams toward service restoration within agreed SLAs Assess incident impact severity and business priority to ensure appropriate escalation Coordinate cross functional teams including Infrastructure Network Application Security Cloud and Vendor support teams Provide clear and timely communications to business stakeholders leadership and …