- Location
- New Delhi, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 2+ yrs
About the role
Job Description Key Responsibilities include: Manage end-to-end client onboarding and account maintenance Develop and maintain SOPs and internal guidelines Conduct internal training sessions and prepare supporting materials Handle daily internal and external client queries professionally Escalate complex issues to relevant departments when necessary Maintain accurate and up-to-date client records and documentation
Requirements
- Experience with client onboarding
- Experience with account maintenance
- Ability to handle client queries professionally
- Documentation accuracy
Skills
- client onboarding
- account management
- sop development
- client support
- documentation
- internal training
- crm systems
- process improvement
About the company
QIMA
Posted via Adzuna
How to apply
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