Client Services Data Analyst - SQL

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><h1>Client Services Data Analyst</h1> <p>As an Associate Data Analyst for Client Services, you will be the strategic data partner for Fastly’s global Business Analytics team. You won’t just build reports; you will own the data architecture, visualization, and deep-dive analysis that drives the success of our Client Services (CS) organization.</p> <p>This is a high-autonomy, Individual Contributor role designed for an analyst who thrives on solving complex data challenges across global time zones. You will serve the critical reporting needs of our Account Managers, Support, and Professional Services teams while acting as a consultant to distill complex ideas into actionable business recommendations. We are looking for a "scrappy" problem-solver who takes ownership of data integrity and proactively finds opportunities to optimize our service delivery.<br><br>This role requires hands-on technical experience with SQL.</p> <h3><strong><strong>What You’ll Do</strong></strong></h3> <ul> <li> <p>Strategic Performance Insights: Own the tracking, reporting, and analysis of Client Services activities. You will lead the development and automation of regular insights that move the needle on customer health and retention.</p> </li> <li> <p>Advanced Data Extraction: Write, optimize, and execute complex SQL queries. You will be responsible for manipulating customer and business data from across our tech stack to uncover hidden trends.</p> </li> <li> <p>Consultative Collaboration: Act as a data consultant for cross-functional partners. You will translate non-technical business requirements into customized technical queries and dashboards.</p> </li> <li> <p>Global Operational Excellence: Operate effectively within a global team, ensuring seamless asynchronous collaboration and high-quality hand-offs with US-based partners across a 12-hour time difference.</p> </li> <li> <p>Technical Ownership &amp; Infrastructure: Proactively assist in maintaining and optimizing our data infrastructure (BigQuery/Looker). You will identify and fix pipeline or logic gaps before they impact stakeholders.</p> </li> <li> <p>Process Scalability: Develop repeatable frameworks and automated processes to handle common analysis requests, increasing team efficiency and reducing manual toil.</p> </li> <li> <p>Data Quality Guardianship: Regularly audit data outputs for anomalies. You will uphold the "Gold Standard" of data quality, ensuring our leadership team has 100% trust in the metrics you provide.</p> </li> </ul> <h3><strong><strong>What We’re Looking For</strong></strong></h3> <ul> <li> <p>Proven B2B Expertise: Significant experience in B2B business analytics best practices, with hands-on mastery of Salesforce (experience with Gainsight or Zendesk is a major plus).</p> </li> <li> <p>Technical Mastery: Advanced proficiency in SQL and hands-on experience with modern data warehousing and BI tools, specifically Google BigQuery and Looker.</p> </li> <li> <p>Lifecycle &amp; Retention Logic: A deep understanding of how to analyze customer lifecycle, retention, and account health metrics in a SaaS/Infrastructure environment.</p> </li> <li> <p>Strategic Segmentation: Experience building advanced customer segments and target audiences based on behavioral and financial analysis.</p> </li> <li> <p>High-Autonomy Relationship Building: The ability to build trusted relationships with global stakeholders.</p> </li> <li> <p>Distilled Communication: A communication style capable of taking "noisy" data and turning it into a clear, logical story for business stakeholders.</p> </li> <li> <p>Education: Bachelor's degree or equivalent practical experience in a highly analytical field.</p> </li> </ul> <h3><strong><strong>We’ll be s