- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Key Responsibilities Incident & Ticket Management Manage and resolve Cloudflare WAF-related incidents, service requests, and change requests through ServiceNow. Handle daily operational tickets within defined SLA targets. Perform root cause analysis (RCA) for security incidents and application access issues. Coordinate with Application, Infrastructure, Network, and Security teams for issue resolution. Participate in major incident calls and provide technical support during outages. Cloudflare W…