Collections (Accounts Receivable) Specialist

<div class="content-intro"><h2>About Vercel:</h2> <p><span data-sheets-root="1">Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.</span></p> <p><span data-sheets-root="1">For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.</span></p> <p><span data-sheets-root="1">Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.</span></p> <p><span data-sheets-root="1">We are building the platform for that future, trusted by companies like&nbsp;<strong>OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide</strong>. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.</span></p></div><h2>About the role:</h2> <p>Vercel is seeking an Collections (Accounts Receivable) Specialist to join our growing Finance team. This role will be responsible for owning day-to-day AR operations, including cash application, collections, credit card dispute management, and billing support.</p> <p>Reporting to the Sr. Manager, Revenue Accounting based in San Francisco - CA USA, this position will play a critical role in maintaining the accuracy and efficiency of our Order-to-Cash process while providing visibility into AR performance. The ideal candidate will be hands-on, detail-oriented, and comfortable working in a global environment with US-based stakeholders. This role will also support process improvements and automation initiatives as we continue to scale.</p> <h2>What you will do:</h2> <ul> <li>Own daily cash application and reconciliation, including ACH, wire, and credit card payments</li> <li>Investigate and resolve unapplied or misapplied cash and reconcile bank and Stripe transactions</li> <li>Manage collections efforts, including proactive outreach on overdue invoices and reducing DSO</li> <li>Partner with Sales and Customer Success to resolve billing issues and drive timely payments</li> <li>Handle credit card disputes and chargebacks, including documentation and resolution</li> <li>Monitor and manage account suspensions for delinquent customers</li> <li>Perform bad debt analysis, including identifying at-risk accounts and supporting write-offs</li> <li>Prepare and deliver weekly AR updates to leadership on collections status, aging, and suspensions</li> <li>Support manual billing and invoice generation, e