Collections Associate

<div class="content-intro"><p>Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.</p></div><h3><strong>What is The Role</strong></h3> <p>The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.</p> <h3><strong>What You Will Be Doing</strong></h3> <ul> <li>Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.</li> <li>Contact customers, via email and phone, to secure outstanding balances.Perform account reconciliations, as needed, to resolve any account discrepancies.</li> <li>Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.</li> <li>Work with customers that have delinquent balances to negotiate payment plans.Process customer credit card payments.&nbsp;</li> <li>Address any credit card declines with the customer.</li> <li>Respond to customer inquiries within a 24 - 48-hour time period.</li> <li>Confer with management to determine if additional actions are required for delinquent accounts.</li> </ul> <h3>What You Bring</h3> <ul> <li>High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.</li> <li>You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.</li> <li>2+ years of professional experience in A/R &amp; Collections</li> <li>Strong communication skills, both verbal and written</li> <li>Strong attention-to-detail, robust analytical skills and multitasking capabilities</li> <li>Strong customer service and creative problem solving skills</li> <li>Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment</li> <li>Accustomed to working with multiple stakeholders to resolve issues, ability to interact with sen