Commercial AE Customer Growth

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><h1><strong>Account Executive — Customer Growth (ANZ)</strong></h1> <p>Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's customers, on Klaviyo's trajectory, and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on expanding the right customers in the right way — driving genuine platform adoption and long-term value.</p> <p>CG AEs own the full expansion sales cycle with existing Klaviyo customers — from identifying whitespace to running discovery, demo, and driving the buying process to close — across Klaviyo's growing product suite including Marketing, K:Service (Customer Hub, Customer Agent, Helpdesk), SMS, and Analytics.</p> <p>The best CG AEs are trusted advisors to their customers, able to close a high percentage of their opportunities, forecast with accuracy, and proactively manage and grow their book of business over time.</p> <h2><strong>How You'll Make a Difference</strong></h2> <ul> <li>Grow Klaviyo's revenue within our existing ANZ customer base by introducing and closing new products across Marketing, K:Service, SMS, and Analytics</li> <li>Actively manage your pipeline and develop a strategy for long-term sustained territory growth</li> <li>Support the success of your peers</li> <li>Exhibit Klaviyo's values of accountability and effort</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li>2+ years carrying revenue quota with consistent overachievement, ideally selling MarTech or SaaS solutions into an existing customer base — or a Customer Success background with a strong commercial track record and a genuine appetite to move into a closing role</li> <li>Experience selling platform or multi-product solutions — you understand how to map customer needs to a broader product suite, not just close a single SKU</li> <li>Familiarity with Customer Support SaaS platforms (e.g. Gorgias, Zendesk, Freshdesk) and/or SMS marketing is a bonus — but not a requirement</li> <li>Experience selling to Marketing, CX, or Operations personas and solid knowledge of the Ecommerce / Retail / Brands domain</li> <li>A strategic seller — able to map customer goals to multi-product solutions, build consensus across stakeholders, and manage longer, more complex buying cycles</li> <li>Proven ability to work cross-functionally with CSMs, Partners, and internal stakeholders to drive deals and deliver customer outcomes</li> <li>Excited, motivated, and inspired by exceeding goals</li> <li>Embrace failure as feedback — not afraid to hear no, and rigorous in your pursuit of improvement</li> <li>Strong growth mindset with a bias toward action</li> <li>Adept at influencing and relationship building; encouraging, engaging, and energetic with your team</li> <li>You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast — finding ways to make your work smarter and more efficient</li> <li>Full authorisation to work in Australia without any restrictions</li> <li>Based in Sydney and able to work from our Sydney office a minimum of 3 days per week</li> </ul> <h2><strong>Klaviyo in APAC:</strong></h2> <p>We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting an