Commercial Manager

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><h2><strong>Commercial Sales Manager</strong></h2> <p><strong>ABOUT THE ROLE</strong></p> <p>Klaviyo is the marketing automation platform powering the world's fastest-growing ecommerce brands. As a Commercial Sales Manager, you'll lead a team of Account Executives responsible for bringing net new merchants onto the Klaviyo platform — to win a generation of brands rethinking how they own their customer relationships.</p> <p>You'll build a team that wins consistently, runs a disciplined sales process, and moves quickly in a high-velocity, high-transaction segment. This is a role for a leader who is equally comfortable in the weeds of a deal review and in front of a whiteboard designing a coaching plan.</p> <p><strong>TEAM LEADERSHIP RESPONSIBILITIES</strong></p> <ul> <li>Recruit, interview, hire, onboard, and retain top commercial AE talent</li> <li>Inspect the daily workflow of your team — pipeline hygiene, activity cadence, deal velocity — to drive KPI accountability and surface coaching opportunities in real time</li> <li>Run structured weekly 1:1s and team meetings that reinforce priorities, sharpen skills, and sustain a high-performance culture</li> <li>Build and execute individualized coaching plans to close performance gaps and accelerate development</li> <li>Partner with AEs on live deals — joining calls, supporting negotiations, and helping navigate internal approvals for complex or high-value opportunities</li> <li>Lead timely, honest performance conversations in accordance with Klaviyo policy</li> <li>Champion career development: understand each rep's goals and create a visible path toward them</li> </ul> <p><strong>SALES EXECUTION RESPONSIBILITIES</strong></p> <ul> <li>Deliver results: Build and lead a team that exceeds plan goals and operates with high collaboration, transparency and trust. Living and showcasing Klaviyo’s values internally and externally.</li> <li>Forecast ownership: maintain pipeline accuracy in Salesforce, call your number with conviction, and give senior leadership early visibility into risks and tailwinds</li> <li>New logo growth: drive a disciplined outbound and inbound motion focused on acquiring net new merchants in the commercial segment — SMB to mid-market</li> <li>Competitive positioning: equip your team to win against competitors both point solutions and incumbent platforms by articulating Klaviyo's data-first, owned-channel advantage</li> <li>Enablement and curriculum: design a repeatable skills framework covering prospecting, discovery, product demos, objection handling, and multi-stakeholder deal management — continuously iterated based on what's working in the field</li> <li>Cross-functional deal support: work with Solutions Engineering, Legal, and Finance to accelerate deal cycles and remove blockers on complex opportunities</li> <li>Field intelligence: bring insights from the frontline — win/loss patterns, competitive dynamics, pricing friction, product gaps — back to leadership, Product, and Marketing</li> </ul> <p><strong>WHAT WE'RE LOOKING FOR</strong></p> <ul> <li>3+ years as a closing Account Executive, with a consistent track record of top performance</li> <li>1+ years in a team lead or management role, with demonstrated ability to develop and retain sales talent</li> <li>Experience in high-velocity, high-transaction sales — comfort moving multiple deals simultaneously at pace</li> <li>Salesforce proficiency and a disciplined approach to pipeline management and forecasting</li> <li>Experience n