Community & Culture Program Manager

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Community You Will Join:&nbsp;</strong></span></p> <p>The Community &amp; Culture team sits within Airbnb's Diversity &amp; Belonging team. Our team’s mandate is to support employees across all of our global regions, activating belonging through Airfinity (Employee Resource Groups), Passions (employee interests), Community Service, and connecting our internal community to the business in ways that support product decisions, market opportunities, and business outcomes defining the company's future.</p> <p>We don't run programs for their own sake. We build the infrastructure, relationships, and intelligence systems that allow Airbnb to show up with care, inside and outside its four walls. The work we do has a direct line to how Hosts and Guests experience the platform, how underserved markets and global customers find Airbnb, and how the company earns trust in communities where trust is hard-won and easily lost.</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>The Difference You Will Make:</strong></span></p> <p>This role exists because the business impact we are positioned to create cannot be delivered without it.</p> <p>Airbnb employees represent the exact markets the company is trying to grow: they’re global citizens, members of immigrant, disability, LGBTQ+ communities, communities of color, and more. When our employees tell us what it's like to book as a blind traveler or host as an immigrant, that signal could shape product decisions and how we reach untapped market opportunity. Turning that asset into product intelligence, into host acquisition insight, into supply decisions that reflect the full range of who travels and who hosts; that is the work. And it requires someone who can hold senior relationships, translate community signals into business language, and execute with precision across a portfolio that spans product, reputation, volunteering, and platform infrastructure simultaneously.</p> <p>This is a strategic role that requires operational excellence to deliver. The person who succeeds here listens for context as much as content, represents the D&amp;B vision and strategy credibly in rooms D&amp;B leadership can’t always be in, and understands that equity and inclusion are business enhancers, not constraints on getting things done.</p> <p>In 12 months, your work will be visible in a Product Inclusion pilot that changed a product decision before it shipped. In a Community Service program that connects Airbnb employees to external communities in ways that strengthen the company's reputation and deepen its relationships with the places where it does business. In a belonging metric that exists, is baselined, and is in use.&nbsp; In an Executive Sponsor Community that is active and feeding insight into business decisions.&nbsp;</p> <p><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>A Typical Day:&nbsp;</strong></span></p> <ul> <li>Serve as the primary D&amp;B execution lead on Product Inclusion pilots focused on supply acquisition pipeline and offline design considerations;&nbsp; translating community signals into documented product insights that PMs and designers can act on without D&amp;B in every room</li> <li>Support the Executive Sponsor Community execution layer: helping prepare Executive Sponsor briefings on product inclusion and other community &amp; culture work, work with internal comms on high-visibility engagements, track commitments, and support an ESC that functions as an active intelligence and accountability body, not a ceremonial one</li> <li>Lead the Community Service program relaunch as DRI: implementation and integration of company-wide platforms, stand up a global volunteer champion network, and build the external partnerships with Reputation and Hosting that position Community Service as a business reputation play, not just an employee benefit</li> <li>Own platform requirements, moving from platform maintenance to community health intelligence: what does engagement actuall