Compliance Operations Analyst

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit <a class="_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1" href="http://klaviyo.com/careers" data-renderer-mark="true">klaviyo.com/careers</a>&nbsp;to see how we empower creators to own their own destiny.</em></p></div><p>Compliance is critical to Klaviyo’s success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyo’s abuse prevention, detection, and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.</p> <p>In this role, you’ll monitor and investigate compliance operations and abuse issues, partner with industry players and vendors, and work cross-functionally with R&amp;D, Deliverability, and Customer teams to improve long-term outcomes across Klaviyo’s sending footprint.</p> <p>Ideal candidates are deeply curious, data-driven, and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.</p> <h2><strong>How You'll Make a Difference:</strong></h2> <p><strong>Monitoring &amp; Incident Response</strong></p> <ul> <li>Monitor anti-abuse signals, logs, and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.</li> <li>Investigate and address compliance and deliverability-impacting abuse events, engaging and escalating for timely response and mitigation.</li> <li>Perform customer-impacting incident triage to determine scope, urgency, and potential impact; document timelines, key facts, and execute assigned tasks with high follow-through.</li> <li>Generate and review reporting related to threat alerts and user log behavior (e.g., unwanted mail rate, time to detection, response time).</li> </ul> <p>&nbsp;</p> <p><strong>Systems &amp; Signal Ownership</strong></p> <ul> <li>Monitor the health of assigned signals (noise levels, failure modes) and raise issues when behavior deviates from expectations.</li> <li>Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyo’s sending infrastructure and compliance policies.</li> </ul> <p>&nbsp;</p> <p><strong>Process &amp; Operational Improvement</strong></p> <ul> <li>Follow standard compliance workflows reliably; flag recurring pain points, failure modes, and opportunities for incremental improvement (e.g., playbook updates, dashboard filters, macro refinements).</li> <li>Enhance techniques, workflows, and tools to drive compliance team operations and support strategic growth.</li> <li>Contribute to cross-functional projects and initiatives, representing the operational voice of compliance in incident response and program design.</li> <li>Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.</li> </ul> <p>&nbsp;</p> <p><strong>Cross-Functional Collaboration &amp; Ecosystem Engagement</strong></p> <ul> <li>Collaborate with R&amp;D, Deliverability, Security, Customer Success, Support, and Sales; share clear summaries, route work to the right partners, and keep stakeholders informed.</li> <li>Coordinate with external vendors (e.g., Sift, aggregators, inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.</li> <li>Represent Klaviyo in the anti-abuse community by participating in conferences, forums, and mailing lists (e.g., M3AAWG).</li> <li>Sta